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How it works

Whatever support you or your loved one needs, we’ll work quickly to help find a solution. We know that needs can change, so our plans are always flexible.

We always start with an initial chat to cover which of our services may be of use to you and your family, then start a trial period to allow you to experience our high level of assistance.

How it works with Sansum Cares

1. Get in touch with us

Contact us today, we would love to hear from you. You can contact us by telephone, email or by clicking on the link here.

2. An initial welcome meeting

Once you have made an enquiry and answered any questions you might have, we would arrange a first welcome face to face meeting to help us gain a full understanding of your requirements. You would also be able to meet with your dedicated Support Staff Companion. At this stage there is no obligation to book, this is purely an opportunity to meet us and see if both parties are the right fit. We would also agree the type of services you would like to include. After our initial welcome meeting we can look to arrange a trial.

3. Your Trial Period

Once you have had your initial face to face, meet and greet, if successful, this would then lead to a trial. Our 2-week trial period works well for our clients to ensure they are happy with their ‘tailored help’. During this process the client would be able to get familiar with their dedicated Sansum Cares Companion and decide if they wish to enter an agreement. Again, during this process, there is no obligation as we want to make sure that this is what will be best suited to both parties. If we agree to proceed at this stage a 6-month commitment would be signed. This arrangement can roll over every 6 months if both parties agree.

Support costs

Our support packages range from 2 hours to 30 hours per week. Based on a minimum of a 2 hours support each visit. Your support can be tailored to your own requirements and is flexible to suit your daily and weekly routines.

2 hours per week £24.95 per hour
4 hours per week £23.50 per hour
6 hours per week £22.50 per hour
8 hours per week £21.50 per hour
10 hours per week £20.45 per hour
Any questions? Please get in touch with us, we'll be happy to help.

Please note our contracts are based on a minimum commitment of 3 months, however if your circumstances change due to your support becoming care or nursery needs, then your contract will be terminated with immediate effect with no costs to pay from the point of termination. We understand we need to be flexible.

Any further requirements being additional hours or longer periods of support can be agreed on application.

Frequently Asked Questions

Here are some of our more commonly asked questions on our services, policies, and procedures.

Whether you’re a new visitor looking for information or an existing customer seeking clarification, our FAQ ensures you have all the essential details at your fingertips, making your experience with us smoother and more enjoyable.

If you find that these do not answer your questions don’t hesitate to get in touch with us or Make an Enquiry.

Call us for a chat or make an enquiry by email or using our online enquiry form. We can answer any questions you might have and then arrange a first welcome meeting to help us gain a full understanding of your requirements.

There is no obligation to book but this is an opportunity to meet us and see if both parties are the right fit. After our initial welcome meeting we can look to arrange a trial.

Contact Sansum Cares

Once agreed, we set up a monthly direct debit based on which options suits you best.

Call us for a chat, we can then find out about you or your family member, we will then arrange a first welcome meet, thus to gain a full understanding your requirements.

Our staff are fully trained to engage with our clients as a real person and we pride ourselves on being able to offer tailored requirements for each individual we are proud to serve.

Our services include;

✓ Cleaning
✓ Light Snack and Drink preparation
✓ Assisted Meal preparation
✓ Playing Board Games
✓ Reading together
✓ Light Maintenance
✓ Light Gardening
✓ Assisted Shopping
All Sansum Cares Services

We have all experienced personal changes in our lives, supporting our family and friends can, at times be difficult, due to distance, working commitments and family issues. ‘Sansum Cares’ was created to support people who need help, sometimes lonely, missing a loved one, can’t get out, fill those empty gaps, and just to have a cuppa with a friendly face.

We know how important our loved ones are, at Sansum Cares we hold this value at the centre of everything we do and strive to offer a personal touch to our services, taking the stress and worry out of everyday life and making things just that little bit easier.

Our company is built on empathy, commitment and understanding life circumstances change and if medical or nursing care is suddenly required then we would mutually agree to end your contract with immediate effect, there would not be further charges due in this case.

All staff are presented on arrival with the Sansum Cares uniform, identification badge and vetted through an enhanced DBS disclosure. If ever in doubt call our head office (Tel 01934 70 80 60) and ask for the payroll department to confirm our staff.

Consistency and familiarity is vital to our success in providing an excellent service which in turn gives trust and companionship between our staff and our clients. To ensure we attract the best staff to our company, all staff are on permanent employment contracts, so commitment from both sides is important to develop a good support network and achieve a long-standing partnership.

We would arrange an initial face to face meet and greet. This would then lead to a trial.

Our 2-week trial period works really well for our clients to ensure they are happy with their ‘tailored help’. During this process the client would be able to meet their dedicated Sansum Cares Companion and decide if they wish to enter an agreement. Again, during this process, there is no obligation as we want to make sure that this is what will be best suited to both parties.

If we agree to proceed at this stage a 6-month commitment would be signed. This arrangement can roll over every 6 months if both parties agree.

Loved by our customers

Discover what our wonderful customers have to say about their experiences with our help and support we have been able to provide them. Our testimonials highlight how our trusted staff have been able to relieve the pressure of everyday life when living alone, or not being able to do tasks that we normally take for granted.

These stories reflect our commitment to our clients in helping them with our services, completely tailored to their needs and positively impacting their lives and the lives of their families.

star star star star star

My mother recently became a little less able to do things herself and is now unable to drive, although fully fit and independent otherwise. I live quite far away from her and finding Sansum Cares was such a relief.

I was able to meet with Emma and discuss my mother’s requirements and with me being a little too far away to help, it has given all of us piece of mind.

David
star star star star star

I have recently lost my partner, and I was looking for some help with my groceries each week. I am quite capable of many things, but my partner took care of all of this. Emma has been a breath of fresh air and so helpful. Giving me lovely company and peace of mind knowing I can have some extra help when I need it.

Jo
star star star star star

The help we have been given makes such a difference, also the engaging chats and time spent with me has helped so much. I feel less lonely, and I look forward to our visits.

Jean
star star star star star

Emma’s support and assistance over the past few months have been so beneficial to me, the help and support provided has made a substantial difference to me each week.

Ben